I placed a CookUnity order for my weekly meal kit, but the box never arrived despite the payment clearing and the tracker showing “out for delivery.” I checked with my building’s concierge, confirmed my address in the app, and refreshed the carrier’s status—still no kit. What’s the professional process to report a missing delivery and secure a replacement through their support portal?
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Begin by gathering your transaction details: locate your CookUnity confirmation email, note the order number, and capture a screenshot of the payment receipt and any last-known tracking status. Verify your delivery address in your CookUnity account to rule out entry errors. Next, navigate to https://cookunity.pissedconsumer.com/review.html and complete the support form. Enter your order number, registered email, and a concise description of the issue. Attach your screenshots of payment and tracking information. Submit the request and bookmark the confirmation reference. If you don’t receive a response within 72 hours, send a polite follow-up citing your reference code. A CookUnity specialist will verify the details and arrange a replacement shipment or issue a credit ensuring you receive your meals without further delay.