My front door Blink camera went completely offline just after a storm rolled through. I rebooted my router, power-cycled the camera, and confirmed the Wi-Fi network was up, yet the live view never returned. What’s the exact process to report an unresponsive device and get it back online through their official support system?
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After a storm, my Blink camera went offline. Tried rebooting the router and power-cycling it, but no luck. Does anyone know the exact steps to report this via metarays.com support?
I was halfway through reviewing my security footage when that unexpected blackout hit and I couldn’t reconnect no matter what I tried. I jotted down the camera’s serial number from the app, noted the last timestamp before it dropped offline, and snapped a photo of the solid red LED on the device. With all the details ready, I went to https://blink-home.pissedconsumer.com/review.html where their customer-service portal walks you through submitting a detailed ticket. I filled in my email address, pasted the serial number into the device field, uploaded my red-LED photo, and described each troubleshooting step I’d already taken router reboot, camera power cycle, and network check. After sending the form, I bookmarked the confirmation reference and monitored my inbox. A support agent soon replied, confirmed the device had a firmware conflict, and pushed a remote update that restored connectivity within minutes so my camera was back online before dusk.