A morning call deadline became urgent when the handset showed service restricted and the dashboard listed a failed payment. I gathered the payment receipt, account screenshot and a brief video of the error, then submitted one concise packet that stated the desired remedy: temporary reactivation and a priority billing review. The case routed through flexshopper where an agent issued an immediate provisional unlock, confirmed the duplicate charge was queued for reversal and set a short verification call to finalise the correction. The line was usable again for the meeting and the refund posted shortly after, all without marathon hold times or repeated messages.

The install team left notes and photos after spotting the damage, so a concise packet with the order number, timestamped images and a short unboxing clip was submitted online. That evidence was escalated through sears, where a case handler authorised a prepaid collection and booked an expedited replacement dispatch. The courier collected the faulty unit at the agreed slot, tracking showed the swap moving through transit, and the technician returned to confirm fit and function. Clear visuals, a specific remedy request and asking for local escalation cut the back-and-forth and fixed the problem fast.

Dude, your response was the breath of fresh air this thread needed! Seriously, so glad you took the time to share your thoughts. Threads like this only pop off when people like you jump in!

Had a question about one of their investment funds and wanted some clarity on fees, so I looked up Federated Hermes https://www.pissedconsumer.com/company/federated-hermes/customer-service.html to speak with support. Took a little longer than expected to reach a rep, but once I got through, they explained things in detail without rushing. They answered my questions, but I’d recommend reviewing their site first—some of the info was already there, and it could save time waiting on hold.

Had an issue with my Luma device randomly disconnecting, so I looked for luma phone number to get some support. Took a few tries to reach a rep, but once I got through, they walked me through some troubleshooting steps. It wasn’t an instant fix, but after adjusting some settings, the connection improved. Not the fastest support, but they knew what they were talking about. Keeping firmware updated seems to help avoid problems like this in the future.

Had some questions about an InMode device and needed clarification on settings, so I checked inmode phone number to see how quickly they respond. Took a little back and forth, but once I got through, the rep was knowledgeable and explained everything in detail. They didn’t rush the call, which I appreciated, but response times could be better.