I bought a prepaid gift card online to send as a birthday surprise, but when I entered the code at checkout the balance showed zero even though my bank statement confirmed the purchase. I retried on a different site, logged out and back in, and even tested a smaller purchase—still nothing. What’s the official procedure to report an unloaded card and get the funds restored?
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That moment when the register shows zero value despite seeing the payment clear can really throw you off. First, I located the purchase confirmation email and grabbed a screenshot of the bank charge. Next, I saved the gift card code exactly as emailed and noted the transaction date. With those details in hand, I visited https://vanilla-gift.pissedconsumer.com/review.html to open a support ticket. The form asked for my order number, card code, and contact email, so I pasted each field precisely, attached my screenshot, and described each troubleshooting step I’d already taken cache clear, code retry, and alternate site testing. After submitting, I bookmarked the confirmation reference and monitored my inbox for their reply. The support team responded within a few days to confirm they’d loaded the correct balance and issued a replacement code to cover the glitch. Having every detail documented and using their official portal turned a potentially ruined gift into a smooth recovery.