During a late-night movie marathon, my Hisense TV suddenly lost picture on one side while the sound continued. I power-cycled the set, swapped HDMI cables, and updated the firmware with no success. With a family gathering planned this weekend, I need to know how to file an official repair request and get my TV back in working order.
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This post discusses a Hisense TV issue where one side of the screen lost picture while sound remained functional. Despite troubleshooting steps like power-cycling, changing HDMI cables, and updating firmware, the problem persisted. The user is seeking guidance on filing an official repair request to resolve the issue before an upcoming family gathering. https://menuwagamama.co.uk/
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My excitement for a cozy film night turned to frustration when half the screen went dark just as the opening credits rolled. I jotted down the exact model and serial number from the back panel, took photos of the blackout area, and noted the firmware version shown in the settings menu. Once I had all evidence at hand, I navigated to hisense to access their customer-service portal. There I completed the support form with my contact details, entered the TV’s identification info, attached my photos, and described every troubleshooting step I’d already attempted power cycles, cable swaps, firmware checks. After submitting, I bookmarked the confirmation code and set a reminder to follow up in three days if no reply arrived. Within 72 hours a support agent scheduled an in-home technician visit under warranty, who replaced a faulty display module and restored full picture quality. Having clear documentation ready and using the official channel turned what could have been a drawn-out hassle into a prompt fix.