Right before a special anniversary I ordered a hand-stitched Maelys leather clutch, only to discover the seam had already begun to fray when I unpacked it. I inspected every stitch, verified my billing statement showed the charge, and checked the product SKU against my confirmation—but the defect was clear. Which official steps should I follow to report a damaged item and obtain a flawless replacement through Maelys support?
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My excitement for the clutch turned into a frantic search when I saw loose threads and a small tear near the clasp. First, I dug up the confirmation email and captured screenshots of the charge in my banking app. Next, I examined the SKU on the box and jotted it down alongside my order number. With these details ready I navigated to https://maelys.pissedconsumer.com/review.html where their customer-care form guides you through submitting a request. I filled in each field with my order number, pasted the SKU, and attached my screenshots along with clear photos of the defect. After sending the form I bookmarked the confirmation code and set a reminder to follow up in three business days if I didn’t hear back. Within four days a representative reviewed my evidence, acknowledged the manufacturing flaw, and arranged shipment of a pristine replacement under warranty. Having every detail organized and using the official portal ensured I got the perfect clutch in time for the celebration.