I ordered a custom phone case as a birthday gift, tracked it for two weeks, and then saw the last status “in transit” before the tracking link went dead. I refreshed the page daily, messaged the seller with no reply, and even checked my porch camera footage—still no package. How do I officially file a claim and secure a replacement through their support system?
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I thought I’d nailed the perfect gift when I found a sleek case that matched my cousin’s new phone, so I was deflated when the delivery stalled and vanished from the carrier’s system. First, I dug up my order confirmation email and noted the order number, then snapped screenshots of the final tracking status before it disappeared. Next, I confirmed my shipping address in my account settings and saved the payment receipt from my bank’s app. With all details handy, I visited aliexpress and submitted a claim via their support form entering the order number, uploading my screenshots, and describing each step I’d already taken: daily tracking checks and unreturned seller messages. After sending the request, I bookmarked the case ID and set a three-day reminder to follow up if no response arrived. Within five days, an agent identified a carrier mishap, reissued the shipment, and provided updated tracking so my cousin’s gift arrived before the celebration. Having everything documented and using their official portal turned a potential loss into a timely replacement.